“If there was just one talented person on your team, then I would assume that you were either lucky or a good recruiter. Everyone I dealt with (Michelle on the phone in scheduling; Anthony today; Eric Weech – laying out the options and emailing me nights/weekends/etc. to make sure that I got what I needed and when I wanted it; the installation team; etc.) is not only good at their job, but also hyper-attentive to customer satisfaction, it is more than that. Coach K doesn’t win every year at Duke by accident. In every sport, great coaches develop great teams. The leadership must be a hell of a coaching team. I am happy with my new furnace; thrilled with how your team has treated me; and jealous that I lack your coaching skills. If you ever write a book or give a speech on how you instill that across-the-board enthusiasm, let me know. Your folks are genuinely nice (or else should be on the nominee list for Oscars); either way, I am impressed. You can take a bow for a job well done.”
Kevin
“Give John a pat on the back and give that boy a raise!! He was wonderful, as your entire staff always is!! He was nice, courteous and knowledgeable.”
Robert
“I wanted to let you know what fantastic service we received from George last night. We returned from a party around 9:00 pm and noticed the heat wasn’t working in our home. The temp was a chilly 56 degrees. We called at 10:30 pm (we do have a service contract) and we were connected to George. We explained the situation and that we had 4 kids sleeping that would wake to a chilly home. He insisted on coming out and arrived at MIDNIGHT. He quickly diagnosed the problem and was professional, courteous and explained everything. George was very knowledgeable and had a very positive attitude, despite being dragged out of bed for a service call. SERVICE IS EVERYTHING!!”
Carolyn and George
“Kudos go to Chris B. He was very knowledgeable, had a great personality and I want him to be my primary technician! I’ve always been very happy with THE. I used you at my old home in Addison and made sure I used you for my new home. I am very pleased.”
Doug
“George came out to my home for service and I couldn’t be happier. He was friendly, courteous and professional.”
Patricia
“Randy is a wonderful technician. I was scheduled for my maintenance. When Randy did the check, it turned into a service call and we needed a new gas valve. Randy completed this and 5 other cleanings. He then went to the supply house, picked up the part and returned at 6pm to fix my furnace. I am handicapped and appreciated all that Randy did for me. I’ve thought about this all day. Randy is an ANGEL. You are all wonderful!!!”
Cindy
“Scott exceeded my expectations of your company. He was an amazing young man. Everyone from your company that has been to my house has been GREAT!!”
Susie
“Aron is polite, mannerly, thorough, kind, respectful and helpful. I will go out of my way to refer THE to other people.”
Barbra
“I am beyond happy with Randy’s installation of my new equipment and I’m going to recommend THE to everyone!!!”
Brad
“Chris deserves a raise, he was the nicest, most experienced and sweetest tech. He was very sweet and explained everything that he did. I normally get nervous with service people, but Chris was marvelous. I am so happy with THE company that I had Chris take off all the old stickers from other companies that were on my system and only have THE on there now.”
Doug
“I am so delighted with the service I received from your company on my furnace install on 12/30/10. I want to highlight the quality of work and professionalism of my installer, Billy. In short, Billy is an amazing technician and a valuable asset of your company. Billy inspired confidence during the install and demonstrated a great work ethic. When shopping for a company to do this work, I often heard it’s all about the quality of the installation. Please pass on a thank you to Billy for a job well done. While your pricing was slightly above average compared to the other quotes received, I felt the product, service and follow-up to be worth the premium. I enjoyed working with Glenn Maxam to get the deal done. I liked the call center informing me of when installers would arrive. I also liked the follow-up service that Anthony Gendusa provided. I will recommend friends and family to your company. In an industry that often falls down when it comes to customer service, I think you have a winning formula.”
Lou
“We recently had installed a new HVAC system in our home in Bloomingdale. Just wanted to drop a short note to let you know that everyone involved, Jim, Mike, Steve and Anthony were very professional and courteous. We are very pleased with the system and your company. As a business owner I was very impressed with the pride you have instilled in your employees and to even have someone follow up on the installation. To you and your company ‘a job well done’. Given the opportunity I will refer your company to any friend or associate.”
Frank W
“Great job! Everyone was knowledgeable and courteous. Very thorough with all aspects of the process from estimate to installation to follow-up visit for quality control.”
Jeffrey
“I’m very happy! I’m anxious to try out my new AC next summer. Also, I’m looking forward to the tax break.”
James
“Very professional – nicely done.”
Phil
“The company and all staff seemed to work together as a team. If someone didn’t know the answer right away, you can be sure that you will get a call back with the answer soon. All staff works to make the customer satisfied.”
John
“We have used the A/C and Heating Co for 7 years now. They are always respectful to me, my family, my home and my pets. This company is there to help their customers and they do a great job at that. They showed us several options, gave us pro and cons of these options and were never pushy one way or the other. I highly recommend them to anyone within their service area without any reservations. My parents, who never used them before were just delighted with their service and are in the process of getting new equipment as well with them.”
John
“This is my second furnace and my second air conditioner very happy.”
Paul J and Janet
“Your crew was great and the quality control guy was even better.”
Joseph C and Janet M
“We are very pleased with the installation of the new furnace and ac. They are working great!”
James and Janet
“I am very satisfied. The installers were great to work with and worked so hard in the extreme heat.”
Mark and Susan
“We have been dealing with the ac and heating for at least 17 years. Our latest experience was handled with the same excellent service we have enjoyed all these years. We wouldn’t go anywhere else for our heating and cooling needs.”
John and Judith
“The air conditioner and heating co. The product is wonderful and the service was great. They are an excellent company. The men were great and know their business Eric was perfect.”
Karen
“The air conditioning and heating company is a very good service dealer!! I will definitely use them for all future needs. They reflect positively on your company as a contractor and dealer.”
Wes
“Don’t change anything! This (under the circumstances –basement flooding) was a very good experience. This company did an excellent job explaining everything.”
Robert
“I was completely satisfied with the service and the equipment recd. by the dealer the ac and heat I feel they respect Lennox in a very strong manner”.
Jason and Tiffany
“The salesman Chris Nichols listened to my needs, than told me how he could meet my needs,and still save me money. I would recommend his company to everyone.”
Bill
“We have been very happy with the a.c. & heating company for a very long time- and will be customers for as long as we live here!”
Dan
“The air conditioner and heating has provided excellent service with rapid response to my need for over 10 years.”
Robert
“Attention to detail is impressive!”
Chris
“Very professional”
Todd and Mary
“Hopefully this is the first replacement unit we’ll ever have to purchase thanks for a great working product.”
Eric and Jennifer
“Don’t change! Your professionalism is rare these days.”
Richard
“Service was excellent.”
Sharon
“Very pleased with all techs – service & products -recommended them to others”–
Ron
“Keep doing what you’re doing! Excellent techs and sales specialist.”
Jose
“Very satisfied – feel free to use me as a reference for both Lennox & the air cond. & heating co. Thank You!”
Bob
“Everyone at this dealer has been exceptional from the person answering the phone to the president of the company. Even the lead technician engineer came to our house because they knew we had technician questions and the receptionist knew he lived close to our home.”
Paul
“I would recommend this company without hesitation. Great job. Very satisfied”
Michael
“Very satisfied!!”
Mike and Lauri
“Good Job!”
Christine
“The Air Conditioning and Heating Co. has always provided a most reliable and knowledgeable service for as long as we have been using them. (which is well over 10 years)”
Diane
“Professional courteous and service from sales to installation!”
Frank
“We have used this dealer for maintenance & repair on our furnace & air conditioner for over 10 years and have always been extremely satisfied.”
William
“I’ve very much enjoying working with THE Heating & A/C Company. They are professionals who live up to their commitments.”
Maryann
“Making the decision to get a new heating and cooling system was a big deal for us. We did our homework, shopped around and interviewed more than one dealer. We chose you because of your products, reputation and the ability of your salesman to answer all of our questions and concerns.”
Frank and Mary
“Dealer provided excellent service – timely, clean, answered all questions and provided options. I am thrilled w/our Lennox furnace.”
Robert
