Good news! I am writing to express my high satisfaction with your company.
I was introduced to your services by my father, who is a customer of yours residing in Hinsdale. He has been an advocate of A.W.E. and his advice is always trustworthy. When my furnace went out on a cold day in January several years ago, my Dad helped to get timely service from AWE, and you responded within a quick time frame and at a fair price. Under the circumstances, I instantly become a customer to purchase a new Lennox heating and air conditioning system. More importantly though, after completion of the project, I became a fan of the “AWEsome” philosophy of your company. I have been under the maintenance program ever since, and look forward to my visit with Josh on Saturday.
Fast forward to 2017. When I started hearing the sump pumps working extra hard during the periods of mild weather and rain this winter, I decided to expand the scope of my customer relationship with A.W.E. and get a check-up assessment. Justin (Truck #27) met with me and was very professional and knowledgable about plumbing. He advised my wife and me on what looked to be in good order and where to focus attention to maintain good plumbing operation in our home. We decided on the purchase of a Moeller sump pump after Justin explained our options and his recommendation. He has a lot of integrity in my opinion, and did an excellent job to install the product and clean up from the project. Now we are ready for the spring season!
In summary, a relative’s referral won me over to A.W.E., and your company’s initial advice and support on HVAC lead to new business in Plumbing. I may be interested in Electrical in the future. That’s a recipe for a successful business. Keep up the great work and stay focused on customer satisfaction — it is a competitive differentiator that resulted in me taking the time to provide this feedback.